Position: Community Manager

Status: Full-Time Exempt

Location: Hybrid

Compensation: Negotiable (subject to experience)

Company Overview

Maliyo is a Lagos-based game development studio that creates African-inspired games for mobile users with over 40 games in our portfolio. Maliyo infuses the continent’s lively culture and experiences into everything we create. Our goal is to embed Africa’s vibrant culture into video games through storylines, character development, immersive environments, captivating sounds and strong visuals.

Essential Functions:

• Support the game developer learning experience through an on- and off-platform community.
• Provide structure and support to novice game developers by evangelizing Maliyo’s pedagogy.
• Build a long-term strategy for instructional programming. Identify opportunities to ensure high-quality programming.
• Develop and operationalize strategies to grow the capacity and effectiveness of programs beyond traditional programming.
• Grow the community by increasing participation and reach.
• Drive retention by ensuring engagement and community involvement.
• Demonstrate the impact on retention and advancement by collecting feedback and reporting on learning community activity and trends.
• Interact with product managers, play instructors, and curriculum developers to oversee new community-building initiatives.
• Moderate the learner community.
• Ensure ongoing programmatic excellence, rigorous program evaluation, and consistent quality of learning-related communications.
• Responsible for any training-related logistics and coordination of technical support.
• Oversee the development and implementation of high-quality learning programs.
• Ensure effective systems to track program development and outcomes and regularly evaluate program components to ensure that the requirements are being met.

Requirements

• Bachelor’s degree in Education, Communication, or related field; equivalent experience considered.
• Minimum 2 years of experience managing learning communities in the technology space.
• Demonstrated experience leading performance- and outcomes-based programs.
• Proven leadership, management, and program development experience.
• Commitment to quality programs and data-driven program evaluation.
• Ability to set and achieve strategic objectives on budget.
• Persuasive and passionate communicator with excellent interpersonal and multidisciplinary project and time management skills.
• Excellent ability to communicate about learning to play from a beginner perspective with a strong customer service orientation.
• Personal commitment to improving your own knowledge and skills with a proactive and enthusiastic approach to work.
• Work requires continued attention to detail in establishing priorities and meeting deadlines.
• Must be able to handle multiple tasks simultaneously while adhering to deadlines and within a fast-paced environment.
• Demonstrated flexibility and the ability to work with cross-functional teams in-person and remotely.